Warranty Conditions

Aerofoils GmbH provides a 2-year warranty on the product advertised with the following warranty promise. The period for calculating the warranty begins on the date of the invoice. The geographical scope of the manufacturer's warranty extends to all areas where Aerofoils GmbH actively sells.

If during this period material defects or manufacturing defects occur in the goods you have purchased, the manufacturer, as the guarantor, will grant you one of the following services at its discretion within the scope of this warranty:

• Free repair of the goods, or
• Free replacement of the goods with an equivalent item

In the event of a warranty claim, please contact the guarantor:

Aerofoils GmbH
Brauneckweg 14
D-85748 Garching, Germany
Phone: +49 9251 438890-0
Email: kontakt@aerofoils.de

Exclusions from the warranty:

Warranty claims are excluded in the following cases:

• Normal wear and tear
• Improper or abusive treatment
• Failure to observe safety precautions
• Use of force (e.g., physical damage from beatings)
• Attempted self-repairs
• Environmental influences (heat, humidity, etc.)

Additional conditions:

• Replacement or repair is only carried out in the country of the original delivery.
• The customer is responsible for all shipping costs, customs, and shipping outside the EU.
• To keep the warranty valid, an obligatory service inspection must be conducted after 12 months.
• A repair or replacement does not extend the warranty period.
• The warranty is valid for 2 years for private use. For commercial use, the warranty is valid for 2 years, but it only covers the functionality of the product and excludes any claims related to its appearance or cosmetic condition.

Warranty claim procedure:

1. Contact Information: To initiate a warranty claim, please contact Aerofoils GmbH at the contact details provided above.
2. Inspection by the guarantor: The guarantor must have the opportunity to check the warranty case (e.g., by having the goods sent in). Please ensure the goods are securely packaged to avoid damage during transport.
3. Required documentation: A copy of the invoice must be enclosed with the shipment so that the guarantor can verify that the warranty period has been complied with. If the invoice copy is missing, the guarantor may refuse the warranty service. If the seller’s name and address are not indicated on the invoice, you must provide this information.
4. Shipping costs: In the case of a justified warranty claim, the shipping costs for the return shipment will be covered by the guarantor. If it is necessary to disassemble the goods for a fee to send them to the guarantor, the guarantor will bear the necessary costs for disassembly.

Important note:

This manufacturer's warranty does not restrict your statutory rights in the event of defects, and you can make use of them free of charge. Any existing statutory warranty rights towards us remain unaffected by this warranty promise. This warranty promise from the manufacturer does not infringe upon your legal rights but rather expands your legal position.

If the purchased item is defective, you can always contact us within the scope of the statutory warranty, regardless of whether there is a warranty claim or whether the warranty is invoked.